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Tuolen AI
Request a TuoIQ pilot

Customer feedback intelligence

Their words.
Your next move.

TuoIQ helps product teams and founders turn customer feedback into reviewable themes, evidence-backed decisions, and private briefs.

Keep the exact words close.
Keep the judgment with your team.

Request a TuoIQ pilot Open TuoIQ

Operator-managed pilot. Analysis needs human review.
Open TuoIQ is for organizations with existing access.

Illustrative synthetic example
A closer look at reportingFrom customer words to a team decision
  1. Exact feedback evidence

    “My export keeps timing out. I can’t get the weekly report.”

    Customer A · Gmail · Synthetic

    “Can you email reports every Monday?”

    Customer B · JSON import · Synthetic
  2. Human review
    Same product area. Different needs.

    Separate a broken export from a new request. Check the context before deciding.

  3. Possible next steps, chosen by people
    Fix next

    Export reliability

    Build next

    Scheduled reports

    Investigate

    What causes failures?

Keep the evidence and reasoning in a private brief.

Invented feedback and possible decisions. Not live customer data or a product recommendation.

Read-only sources Human-owned decisions

Explore the workflow

Evidence first. People decide.

A theme is a starting point.
Not a verdict.

Move from what a customer said to what your team chooses to do. Every stage leaves room to question the interpretation.

  1. Read the exact words.

    Open the supporting customer excerpt and its conversation context. Check what was actually said, not just what a summary suggests.

  2. Review the themes.

    Inspect candidate groupings. Rename, merge, split, reclassify, or dismiss a theme when the evidence calls for it.

  3. Make the call.

    Organize decisions into Fix next, Build next, or Investigate. Record your reasoning; TuoIQ does not automatically commit a roadmap for you.

  4. Keep a private brief.

    Bring the theme, supporting evidence, and decision notes into a private, permission-checked brief for your project’s authorized reviewers.

Context changes the conversation

A complaint is not
a feature request.

A failed export and a request for scheduled reports both mention reporting. They need different conversations.

  • Keep observed problems separate from suggested improvements.
  • Review the original context, not just the theme’s title.
  • Choose to act, investigate, or leave a theme aside.

AI analysis can be incomplete or wrong. Check the evidence and source coverage before acting.

Private brief · Synthetic example

Reporting: review notes

Two observations. Keep them distinct.

Evidence
An export times out. A separate customer asks for scheduled reports.
Team decision
Investigate the export failure; assess the scheduling request separately.
Open question
Is the failure tied to report size?

Illustrative synthetic example, not an actual saved brief.

A deliberate starting point

Know where your
feedback comes from.

Gmail, structured JSON feedback imports, and an optional Tuolen web-widget mirror are the implemented paths. Other channels are planned, not connected.

Explore sources & boundaries

Implemented paths · Pilot setup required

GmailAuthorized mailbox, bounded captureRead-only
Structured JSON importsOriginal feedback with source contextManual batch
Tuolen web-widget historyEligible records and original permissionsOptional mirror

Independent products. Shared organization.

Support, intelligence,
or a little of both.

Use Tuolen Support, TuoIQ, or both in the same organization. One product is not a prerequisite for the other.

Support-only

Serve your customers.

Run Tuolen Support without enabling TuoIQ or customer-feedback analysis.

Tuolen Support
IQ-only

Learn from feedback.

Use Gmail and imports in TuoIQ without a Support agent, inbox, or Support seats.

TuoIQ
Both

Work alongside each other.

Share an organization and sign-in. Keep product access, project membership, and source selection explicit.

Support TuoIQ

Enabling a product does not enroll every source, grant every member access, or authorize customer replies.

A focused place to begin

Bring one product question.

Tell us what you want to learn, which feedback sources you have, and who will review the results. We’ll discuss whether a TuoIQ pilot is a fit.

Request a TuoIQ pilot Open TuoIQ

Pilot onboarding and activation are operator-managed. Analysis needs human review. Open TuoIQ is for organizations with access already enabled.

Strictly necessary

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