Controls for the work customers trust you with.
Protect the customers asking for help and give your team clear control over access, sensitive actions, and personal information.
Explore the pageControls for the work customers trust you with.
Keep access, sensitive actions, and customer information governed as Tuolen works alongside your team.
Role-based access
Control what each team member can see and manage.
Encrypted credentials
Protect credentials used by connected tools and services.
PII controls
Apply controls to personally identifiable information in conversations.
Identity verification
Verify identity before sensitive customer actions are taken.
Audit logging
Review a record of activity across the organization.
Organization-level isolation
Keep each organization’s data isolated.
Before you bring Tuolen into the conversation.
Practical answers about channels, knowledge, handoffs, integrations, and customer data.
Choose Starter, Growth, Business or Enterprise. Each plan combines platform capacity with included AI wallet credit, and you can add storage, channels, automation or voice capacity as you grow.
Tuolen AI supports web, WhatsApp, email, web-widget voice, WhatsApp voice, Instagram messages and comments, Facebook Page messages and comments, and customer-initiated X DMs, mentions and direct replies. Telephony (phone numbers and carrier calls) is coming soon, not available yet. Connect social accounts from an agent’s Channels workspace. Provider permissions and setup apply; X sending requires explicit provider approval. X is for customer interactions, not standalone publishing or unsolicited DMs.
Tuolen AI grounds answers in sources your team controls, including files, websites, Confluence, and SharePoint.
Tuolen AI can hand a conversation to your team when human judgment is needed, with its history and relevant context intact.
Yes. Tuolen AI can use approved API tools and supported integrations, including Dynamics 365, to take action in connected systems.
Tuolen AI includes role-based access, audit logs, encryption, PII controls, identity verification, and organization-level data isolation.
Book a 30-minute demo at calendly.com/tuolen-support/30min. For invite-only product access, use the early-access form on this site; our team will follow up by email. An access request does not create an account or book a meeting.
See Tuolen in action.
See what Tuolen can do for your business. Pick a time for a 30-minute conversation with our team.
Book a demoLet’s find your next
better conversation.
- Walk through your customer experience
- Explore the right products and channels
- See how your knowledge and tools fit