Terms of Use

Acceptance and eligibility

By creating an account, clicking acceptance, or using Tuolen AI, you agree to these terms. If you act for an organisation, you represent that you have authority to bind it.

You must be at least 18 and legally able to enter a contract. You must provide accurate information, protect account credentials, and promptly tell us about suspected account compromise.

Service and licence

Subject to payment and compliance with these terms, Tuolen Technologies grants you a limited, non-exclusive, non-transferable right during the applicable term to use Tuolen AI for your internal business purposes.

We may change the service. During a paid committed term, we will not materially reduce paid core functionality without reasonable notice, except where necessary for security, law, or third-party platform changes.

Customer responsibilities

You control your agents, prompts, knowledge sources, channels, recipients, integrations, tools, and Customer Content. You must:

• Have all rights, notices, lawful bases, and consents needed for your use.
• Comply with privacy, communications, recording, consumer, employment, intellectual property, and sector-specific rules.
• Disclose the use of AI where appropriate and provide meaningful human escalation for high-impact uses.
• Test outputs and avoid treating them as verified professional advice.
• Configure retention, access, and integrations appropriately.
• Comply with the Acceptable Use Policy and third-party channel terms.

AI services

AI output is probabilistic and may be inaccurate, offensive, incomplete, non-unique, or unsuitable. You decide whether and how to use output and remain responsible for decisions and communications made through your deployment. Model availability and behaviour may change.

Customer Content

You retain your rights in Customer Content. You grant Tuolen Technologies and its service providers a limited worldwide licence to host, copy, transmit, transform, display, and process Customer Content only as needed to provide, secure, maintain, and support the service or as otherwise permitted by your agreement.

You represent that your Customer Content and instructions do not violate law or third-party rights. Use available export and deletion tools before closing an account.

Fees and renewal

Fees, usage limits, billing cycle, subscription term, renewal, cancellation, and applicable taxes are stated in the order form or checkout. Except where law or an order requires otherwise, paid fees are non-refundable and overdue amounts may result in suspension after notice.

Third-party services

Tuolen AI may interoperate with third-party models, channels, integrations, and websites. Their terms and privacy practices apply. Enabling an integration instructs us to exchange relevant data with it. We are not responsible for customer-controlled third-party accounts or changes made by those providers.

Acceptable use and suspension

You must not misuse the service, bypass limits, introduce malware, infringe rights, facilitate fraud, send unlawful communications, impersonate others, or use the service for prohibited high-risk decisions or illegal content.

The Acceptable Use Policy forms part of these terms and provides additional detail.

We may investigate, limit, or suspend access where reasonably necessary to prevent harm, address non-payment, protect security, or comply with law. Where practicable, we will provide notice and an opportunity to cure.

Ownership and feedback

Tuolen Technologies and its licensors own the service, software, documentation, brands, and improvements. If you provide feedback, you grant us a worldwide, perpetual, royalty-free right to use it without identifying you or disclosing your confidential information.

Warranties and disclaimers

To the maximum extent permitted by law, the service, beta features, and outputs are provided "as is" and "as available". We disclaim implied warranties of merchantability, fitness, non-infringement, accuracy, uninterrupted operation, and results. Nothing in these terms excludes rights that cannot lawfully be excluded.

Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or lost profits, revenue, goodwill, or data.

Except for liability that cannot lawfully be limited, each party's total liability arising from the service will not exceed fees paid or payable for the service during the 12 months before the event giving rise to the claim.

Termination

You may stop using free services at any time and cancel paid renewal as described in your account or order. Either party may terminate for an uncured material breach after 30 days' notice, or immediately for an incurable breach or insolvency. Accrued obligations and provisions intended to survive termination remain effective.

Disputes and general terms

The governing law and dispute forum stated in an applicable order form or signed agreement will apply. If no such agreement applies, these terms are governed by the laws of the Federal Republic of Nigeria and courts of competent jurisdiction in Nigeria have jurisdiction. The parties will first attempt in good faith to resolve a dispute for 30 days before starting formal proceedings, subject to mandatory law.

Neither party may assign the agreement without consent, except to an affiliate or successor in a merger, reorganisation, or sale of substantially all relevant assets. Neither party is liable for events beyond reasonable control. If a provision is unenforceable, the remainder continues.

Contact

Questions or legal notices about these terms may be sent to hello@tuolen.com.