Legal
Subprocessors
Tuolen Technologies uses the providers below to operate Tuolen AI and process Customer Personal Data on our behalf. Customer-selected integrations are addressed separately.
- Effective date
- 25 September 2026
- Company
- Tuolen Technologies
Tuolen-appointed subprocessors
| Provider | Purpose | Data involved | Processing location |
|---|---|---|---|
| Railway | Application, API, and worker hosting; managed PostgreSQL database; managed Redis service | Customer Content, account data, configuration data, service metadata, and logs | United States, West region |
| Cloudflare | R2 object storage | Files, attachments, and related object metadata | Cloudflare global infrastructure; account region is set to automatic |
| OpenAI | AI model, embedding, transcription, text-to-speech, and realtime voice processing where enabled | Prompts, retrieved context, model inputs and outputs, audio, transcripts, and request metadata | As provided under the applicable OpenAI service terms and configuration |
| Resend | Transactional email delivery | Recipient email address, message content, and delivery metadata | As provided under the applicable Resend service terms |
Customer-selected integrations
Customers may direct Tuolen AI to connect with services such as Microsoft 365, SharePoint, Dynamics 365, Google services, Meta or WhatsApp, Slack, Atlassian or Confluence, telephony providers, or a customer-selected AI gateway.
When a customer supplies the relevant account, tenant, credentials, or endpoint, that provider is normally a customer-selected recipient rather than a Tuolen-appointed subprocessor. The customer's agreement with that provider applies.
Changes and objections
We may update this list when providers or processing arrangements change. Contract customers receive notice and objection rights as stated in their applicable data processing terms.
To ask a question, request current transfer information, or subscribe to material change notices, contact hello@tuolen.com.