THE BIG PICTUREProduct overview
Meet Tuolen. Keep it personal.
A one-minute introduction to connected, AI-powered customer service—and the people it is built to help.
What you’ll take away
- Understand the cost of scattered customer conversations.
- See how channels, business knowledge, and human support fit together.
- Find the next step for your team.
Make it your own.
Open AI Agents to begin building your support experience.
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Prefer to read? Here’s the narration, organized by chapter.
Growth and your customers
Growth shouldn't cost you your customers.
Scattered conversations
But scattered conversations mean repeat work, slower replies, and overstretched teams.
The workload adds up
Imagine a thousand conversations a week, at six minutes each. That's a hundred hours. Double the volume. Double the workload.
The customer impact
And customers feel it. Qualtrics found that forty-seven percent of bad experiences led people to cut spending.
Meet Tuolen
We're building Tuolen to change that. AI-powered customer service, connected.
Connected customer service
Your website, messaging, email, voice, and social media, together. With answers grounded in your products and policies.
A person, with the full context
When someone needs a person, your team steps in with the full context. No starting over.
Who it is for
For business owners, founders, and support teams. Scale your service. Keep it personal.
Visit Tuolen.com
Visit Tuolen.com.
Duration 2:44Getting startedLesson 01
Create your first AI agent
Give your agent a clear job, a helpful personality, and a plan for when a customer needs a person.
Watch tutorial
Duration 3:10Getting startedLesson 02
Connect your customer channels
Explore website embeds, email, messaging, and social media—and the checks to make before going live.
Watch tutorial
Duration 3:10Getting startedLesson 03
Give your agent the right knowledge
Add approved business information, verify processing, and test answers against the source—not just how confident they sound.
Watch tutorial